Privacy Policy
Last updated: 6 November 2026
This policy explains what Find My Stay Private Limited (“Find My Stay”, “we”, “us”) collects, why, and what you can do about it. It covers findmystay.com and its sub-domains, the Find My Stay owner app (owner.findmystay.com), the team app (team.findmystay.com) used by our caretakers and staff, the guest app we may share with guests after a booking, and our WhatsApp business number.
Who we are
Find My Stay Private Limited manages vacation-rental homes in Goa, India, on behalf of their owners. Registered office: F-4, 2nd Floor, F-Block, Lala Lajpat Rai Marg, East of Kailash, New Delhi 110065, India. Privacy questions: privacy@findmystay.com.
What we collect
- Property owners — name, mobile number, WhatsApp number, email, postal address, the details of your property and our management agreement, bank details for payouts, PAN/GST details where required for tax, and the records of bookings, payouts, deposits and bills relating to your property.
- Team members and caretakers — name, mobile number, email, attendance (clock-in and clock-out time, GPS location at the time of clocking and a selfie), and photos you upload as proof of completed tasks or reported faults.
- Guests — name, contact details, number of guests, check-in and check-out dates, and where the law requires it (for example the Goa guest register and Form C for foreign nationals) identity-document details. Booking and payment data for guests who book through Airbnb, Booking.com or other platforms is collected by those platforms under their own policies; we receive only what they share with hosts.
- WhatsApp login — when you log in to the owner app by sending us a code on WhatsApp, we receive your WhatsApp number, the message you sent and its message ID, and we store them with the time of login.
- Website visitors — standard server logs (IP address, browser, pages requested). We do not use advertising cookies.
Why we use it
- To operate the properties: bookings, housekeeping, maintenance and guest support.
- To calculate and pay owner payouts and to produce owner statements.
- To log you in to our apps and keep your account secure.
- To meet legal obligations (guest registers, tax and accounting records).
- To send you service messages about your property, your stay or your work — not marketing, unless you ask for it.
WhatsApp and Meta
Our WhatsApp business number runs on the WhatsApp Business Platform operated by Meta. Messages you send to that number are processed by Meta under the WhatsApp Privacy Policy and delivered to our systems. We use them only to log you in and to answer you. We never sell your number or use it for advertising.
Who we share it with
- Owners see the bookings, revenue and payouts for their own property only — never guest phone numbers, emails or identity documents, and never other owners' data.
- Service providers that host our data and apps: Google Workspace (Sheets, Drive, Apps Script), Hostinger (servers), Meta (WhatsApp), and our property-management and channel-management software. They process data on our instructions.
- Authorities where the law requires it (for example police guest registers in Goa).
How long we keep it
Booking, payout and accounting records are kept for as long as Indian tax and company law requires (generally 8 years). Attendance and task photos are kept for 12 months. WhatsApp login records are kept for 90 days. Guest register entries are kept for the period the law prescribes.
Your choices and deleting your data
You can ask us to see, correct or delete the personal data we hold about you. Email privacy@findmystay.com from the address or WhatsApp number we have on file, or message our WhatsApp business number with the word DELETE. We will confirm within 7 working days and delete everything we are not legally required to keep. If you log in through WhatsApp and want your login history removed, the same request covers it.
Security
Data is stored in Google Workspace and on servers in access-controlled accounts with two-factor authentication. App logins expire automatically. Bank and PAN details are visible only to our accounts team; the owner app shows only the last four digits.
Children
Our apps are for adults. We do not knowingly collect data from anyone under 18, other than guest names recorded in a booking by an adult.
Changes
If we change this policy we will update the date at the top and, for material changes, tell owners and team members directly.